Refund policy
At BrickNest, we strive to provide the highest quality products and customer satisfaction. To ensure a fair and transparent return process, please review our return policy below:
Eligibility for Returns
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Natural Failures: We accept returns for items that fail due to natural defects or malfunctions within the warranty period. If your item ceases to function properly due to a manufacturing defect, please contact our customer service team to initiate the return process.
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Deliberate Damage: Items that are damaged or broken due to deliberate actions, misuse, or negligence are not eligible for a refund or exchange. Our team will assess the condition of the returned item to determine the cause of the damage.
Return Process
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Contact Customer Service: To initiate a return, please contact our customer service team at bricknest.uk@gmail.com with your order number, a description of the issue, and any relevant photos or documentation.
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Assessment: Upon receiving your return request, our team will review the information provided and may request additional details or an inspection of the item.
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Approval and Shipping: If the return is approved, we will provide you with a return authorization and shipping instructions. Please securely package the item and ship it back to us using the provided instructions.
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Refund or Replacement: Once we receive and inspect the returned item, we will process a refund or send a replacement, depending on your preference and product availability. Refunds will be issued to the original payment method within 3-5 business days.
Exceptions and Additional Information
- Items must be returned with all included components.
- For any questions or further assistance, please contact our customer service team at bricknest.uk@gmail.com
We appreciate your understanding and cooperation in helping us maintain a fair and efficient return process. Thank you for choosing Brick Nest.
Contact Information:
bricknest.uk@gmail.com