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Last updated: 27 July 2026
This policy explains how BrickNest processes and delivers orders placed through bricknest.co.uk.
Orders are normally dispatched on the next working day after they are placed.
Working days are Monday to Friday, excluding UK bank holidays. Orders placed during a weekend or bank holiday will normally be processed on the next working day.
Dispatch may take longer:
During exceptionally busy periods.
Where a product page states a different lead time.
For pre-order, made-to-order or personalised products.
When additional order or address information is required.
When a temporary dispatch notice is displayed on the website.
If a significant delay affects your order, we will contact you using the email address provided at checkout.
Standard delivery to eligible UK addresses is free unless a product page or checkout clearly states otherwise.
Available delivery services and any estimated delivery time will be shown at checkout where applicable. Delivery estimates begin when the order is dispatched, not when it is placed.
Delivery dates are estimates rather than guarantees. Delays may occasionally occur because of carrier disruption, severe weather, peak periods or other events outside our reasonable control.
BrickNest delivers to selected international destinations. Available countries and delivery charges are shown at checkout.
International delivery times vary according to the destination, delivery service and customs processing. Any delivery estimate is not a guaranteed arrival date.
The recipient is responsible for any import duties, customs charges, taxes or handling fees imposed by the destination country. These charges are not normally included in the product price or delivery charge paid to BrickNest.
Customers are responsible for checking whether the products can be imported into their destination country.
When tracking is available for the selected delivery service, the tracking information will be included in the dispatch confirmation email or provided separately.
Some lower-cost or standard delivery services may offer limited tracking events.
Customers are responsible for providing a complete and accurate delivery address at checkout.
If you notice an error, contact bricknest.uk@gmail.com immediately. We will try to amend the address, but changes cannot be guaranteed after an order has entered processing or been dispatched.
BrickNest is not responsible for failed delivery caused by an incomplete or incorrect address supplied by the customer. Additional delivery charges may apply if an order is returned and needs to be sent again.
Please check your dispatch confirmation and any available tracking before contacting us.
If an order has not arrived within the carrier’s expected timeframe, email bricknest.uk@gmail.com with your order number. We will help investigate the delivery.
A carrier scan showing “delivered” does not always mean the parcel was handed to the recipient personally. Please check:
Other members of the household.
Safe places around the property.
Reception, concierge or building management.
Immediate neighbours.
Any photograph or location shown in the tracking.
If a carrier confirms that an order has been lost, we will offer an appropriate replacement or refund in accordance with your legal rights and the circumstances of the order.
We may need to complete the carrier’s investigation before treating a parcel as lost.
If an order arrives damaged or an item is missing, contact us as soon as possible at bricknest.uk@gmail.com.
Include your order number and clear photographs of:
The external packaging.
The delivery label.
The internal packaging.
The damaged product or contents received.
Reporting transit damage within five days helps us raise the issue with the delivery provider. This request does not affect your statutory rights.
Keep the product and packaging until we confirm whether they are required for the investigation or return.
Contact us as soon as possible if you need to change or cancel an order. We will try to help, but changes cannot be guaranteed after processing has begun.
Your statutory cancellation rights are explained in our Refund and Returns Policy.
Email: bricknest.uk@gmail.com
Website: https://bricknest.co.uk
BrickNest is a trading name and registered trademark of TS Sales Ltd.
Company number: 14755387
Registered office: Surestore, Ninth Avenue, Burton On Trent, Staffordshire, United Kingdom, DE14 3JZ
All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.