Shipping policy
Shipping Policy for Brick Nest
Effective Date: 19/10/2024
At Brick Nest, we are committed to providing you with a seamless shopping experience. Below is our shipping policy outlining the details regarding the processing and delivery of your orders.
Processing Time
- All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.
- You will receive a confirmation email once your order is processed and shipped.
Shipping Rates
- All Purchases from within the England have free shipping.
- Any other countries have varying rates depening upon the distance our product needs to travel.
Delivery Times
- Delivery times may vary based on your location and the shipping method chosen. Please allow additional time for rural or remote areas.
- While we strive to meet the estimated delivery times, Brick Nest is not responsible for delays caused by carriers or unforeseen circumstances.
International Shipping
- We currently offer international shipping to select countries. Please note that customs fees, duties, and taxes may apply and are the responsibility of the customer.
- Delivery times for international orders may vary significantly based on the destination.
Issues with Your Order
- If you experience any issues with your order, such as damage during shipping or a missing item, please contact our customer service team at bricknest.uk@gmail.com within 5 days of receipt for assistance.
Changes to Your Order
- If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but changes can only be made if your order has not already been processed.
Thank you for choosing Brick Nest! We appreciate your business and are here to help with any questions you may have regarding shipping or your order.